Customer Service Executive – Bilingual (French & English B2) – Casablanca, Morocco

Are you fluent in French (Québécois) and English B2 level and a passion for delivering exceptional customer service? Fusion CX is hiring Customer Service Executives in Casablanca, Morocco to provide high-quality support for our Canadian market operations. This is your opportunity to join a global customer experience company where communication meets connection and service excellence drives every interaction.

If you’re searching for Bilingual (French & English B2) customer service jobs in Casablanca, call center roles in Morocco, or bilingual customer advisor careers, this is your chance to grow in a dynamic and professional environment.
Job Description:

About the Role

As a Customer Service Executive at Fusion CX, you will handle customer interactions for Bilingual (French & English B2) markets, assisting clients with inquiries, requests, and service-related questions. You’ll ensure every conversation reflects professionalism, empathy, and efficiency — all while maintaining an authentic Québécois tone and style of communication that builds trust and customer satisfaction.

You’ll receive paid training, performance coaching, and continuous development opportunities to help you succeed in this role.
Key Responsibilities
• Respond to customer inquiries via phone, email, or chat with clarity, accuracy, and empathy.
• Communicate naturally in French with a French (Québécois) and English B2 level to ensure an authentic customer experience.
• Provide accurate information and resolve issues efficiently according to company policies and procedures.
• Maintain up-to-date knowledge of products, services, and client requirements.
• Record and document all customer interactions in the CRM system accurately.
• Work collaboratively with supervisors and quality teams to improve service performance.
• Uphold Fusion CX’s standards of professionalism, integrity, and operational excellence.

Job Requirements:

Qualifications & Requirements
• Education: Minimum BAC +2 or equivalent qualification.
• Experience: Minimum 6 months of experience serving the Canadian market or in a similar customer service role.
• Language Skills: Native or near-native fluency in French (French (Québécois) and English B2 level required).
• Communication: Strong verbal and written communication skills; excellent listening and problem-solving abilities.
• Professionalism: Positive attitude, adaptability, and a customer-first mindset.
• Technical: Basic computer proficiency and ability to navigate multiple systems.
• Availability: Willingness to work in rotating shifts as part of a customer-focused team.

Why Join Fusion CX Casablanca?

At Fusion CX, people come first — always. As a Customer Service Executive, you’ll be part of a collaborative team that values communication, care, and continuous learning.
• Authentic Engagement: Deliver real, empathetic experiences to customers in the Canadian market.
• Career Growth: Access structured training, mentoring, and advancement opportunities.
• Global Exposure: Work with an international CX organization that champions performance and people.
• Rewarding Culture: Enjoy a supportive, professional environment where effort is recognized and growth is celebrated.

Looking for Bilingual (French & English B2) call center jobs in Morocco, Québécois customer service roles in Casablanca, or bilingual customer experience opportunities? Apply now and join Fusion CX — where every conversation creates connection.