Flight Attendant (Airline Service)

About Company

Safarilink Aviation is Kenya's premier safari airline, renowned for connecting travelers to the country's most spectacular wildlife reserves, coastal retreats, and vibrant cities. With a steadfast commitment to safety, reliability, and an exceptional customer experience, we operate a comprehensive network of scheduled and charter flights across Kenya and beyond. Our modern fleet of aircraft, coupled with our highly skilled team, ensures that every journey is not just a flight, but an integral part of an unforgettable adventure. At Safarilink, we believe in fostering a culture of excellence, where every team member plays a vital role in delivering world-class service. We pride ourselves on our meticulous attention to detail, personalized approach to passenger care, and our deep-rooted passion for showcasing the beauty and hospitality of Kenya. Joining Safarilink means becoming part of a dynamic and growing family dedicated to making dreams take flight, quite literally. We are more than just an airline; we are an experience provider, and we invite you to contribute to our mission of creating memorable journeys for thousands of passengers annually.

Job Description

Are you passionate about delivering outstanding service with a smile, ensuring safety, and making every passenger's journey comfortable and memorable? Safarilink Aviation is seeking enthusiastic and dedicated Flight Attendants to join our dynamic cabin crew team based in Kilifi County, Kenya. As a Flight Attendant with Safarilink, you will be the face of our airline, embodying our commitment to safety, efficiency, and unparalleled customer service from the moment passengers step on board until they reach their destination. This pivotal role involves much more than serving refreshments; it's about being a highly trained safety professional, a compassionate caregiver, and a skilled communicator. You will be responsible for conducting pre-flight safety checks, demonstrating safety procedures, managing in-flight services, and responding calmly and effectively to any situations that may arise. Your ability to think on your feet, maintain composure under pressure, and interact positively with a diverse range of passengers will be paramount. We are looking for individuals who thrive in a fast-paced environment, possess excellent interpersonal skills, and are dedicated to upholding the highest standards of our brand. This role offers the unique opportunity to travel across Kenya's stunning landscapes, interact with people from all walks of life, and contribute significantly to our passengers' overall travel experience. If you are a team player with an unwavering commitment to safety and service excellence, and you dream of a career that takes you to new heights, we encourage you to apply and embark on an exciting journey with Safarilink Aviation. Your commitment will ensure our passengers enjoy a seamless, secure, and enjoyable flight, reinforcing our reputation as Kenya’s preferred safari airline.

Key Responsibilities
• Conduct pre-flight safety checks of the aircraft cabin, ensuring all safety equipment is operational and cabin is clean and orderly.
• Welcome passengers aboard and assist with seating and baggage storage.
• Perform safety demonstrations, explaining the use of safety equipment and emergency procedures.
• Serve meals, beverages, and other amenities to passengers with a friendly and professional demeanor.
• Attend to passengers' needs and special requests, ensuring their comfort and satisfaction throughout the flight.
• Respond promptly and effectively to passenger inquiries, concerns, and medical emergencies.
• Maintain cabin cleanliness and order during the flight and after landing.
• Enforce safety regulations and maintain order in the cabin during turbulence, emergencies, or other situations.
• Prepare and submit accurate flight reports, including passenger manifest, catering, and incident reports.
• Collaborate effectively with pilots and other crew members to ensure a smooth and safe flight operation.
• Undergo continuous training to maintain certifications and stay updated on aviation safety standards and customer service protocols.

Required Skills
• Exceptional customer service and interpersonal skills
• Excellent communication skills, both verbal and written in English and Swahili
• Ability to remain calm and composed under pressure
• Strong problem-solving abilities and quick decision-making
• Team-oriented mindset with a cooperative attitude
• High level of professionalism and a polished appearance
• Physical fitness and ability to stand for extended periods, lift baggage, and assist passengers
• Flexibility to work irregular hours, including weekends and holidays
• Valid medical fitness certificate (or ability to obtain one)

Preferred Qualifications
• Previous experience as a Flight Attendant or in a similar customer-facing role in the hospitality industry
• Fluency in additional international languages (e.g., French, German, Mandarin)
• Knowledge of first aid and emergency procedures (training will be provided)
• Certificate or Diploma in Hospitality, Tourism, or a related field

Perks & Benefits
• Competitive salary and allowances
• Comprehensive health insurance package
• Generous travel benefits for self and family on Safarilink routes
• Professional development and career growth opportunities
• Training and certification programs
• Uniform provided and dry-cleaning allowance
• A dynamic and supportive work environment

How to Apply

If you are ready to elevate your career and join a leading airline dedicated to excellence, we invite you to apply! Please click on the application link below to submit your resume and a cover letter detailing your qualifications and passion for this role. We look forward to reviewing your application and potentially welcoming you to the Safarilink Aviation family.