Account Manager

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About this opportunity:

We are looking for a motivated and customer-focused Account Manager to join Ericsson. In this role, you will serve as the primary interface between Ericsson and our valued customers, building strong, long-term partnerships while driving sustainable business growth. You will leverage Ericsson's world-class portfolio — including RAN, Core Network, BSS/OSS, and Managed Services — to deliver tailored solutions that meet customer needs and exceed their expectations. This is a unique opportunity to play a pivotal role in shaping our customers' digital transformation journeys while contributing directly to Ericsson's commercial success across your assigned accounts.

What you will do:

• Own and manage end-to-end customer relationships as the primary point of contact for assigned accounts
• Develop, maintain, and execute strategic account plans aligned with both customer objectives and Ericsson's business strategy
• Identify and pursue new business opportunities within existing accounts to drive revenue growth
• Lead contract negotiations and ensure profitable deal closure in collaboration with internal stakeholders
• Lead and manage local contract signing for all Group deals and Proof of Concepts (POCs) with assigned accounts
• Interfacing with OpCo on a regular basis for ongoing and new opportunities
• Leading deals through close interface with the GCU team for PS Core, MS for PS Core, and upcoming Antenna and MW opportunities specific to Nigeria
• Work with domain teams for any support or technical issues requiring resolution, including services costing
• Account operations – manage deals up to date in Salesforce
• PO to SO Process, Secure LC waiver, credit block approval and alignment, and secure NOTAP and CCI approvals for Core SW, Early Starts etc
• Execute monthly customer governance for the Core and IN projects
• Manage ad-hoc commercial, technical, and contractual tasks related to the Airtel account
• Lead and coordinate as ACR for responses to RFPs on any new opportunities from other CSPs as assigned (Glo is following up for engagement with us)
• Monitor customer satisfaction and proactively address any concerns or escalations
• Represent Ericsson at customer meetings, industry forums, and business reviews

The skills you bring:

• Proven experience in account management, sales, or business development within the telecommunications or technology industry
• Strong commercial acumen with a track record of meeting or exceeding sales targets
• Excellent stakeholder management and relationship-building skills at senior levels
• Deep understanding of telecom products, solutions, and services — RAN, Core Network, BSS/OSS, and Managed Services is a strong advantage
• Familiarity with regulatory and compliance frameworks, including NOTAP, CCI, and LC processes in relevant markets
• Experience managing deals and pipelines through Salesforce or similar CRM platforms
• Strong negotiation, influencing, and presentation skills
• Collaborative mindset with the ability to coordinate and lead cross-functional teams
• Self-driven, results-oriented, and comfortable working in a fast-paced, matrix organization
• Bachelor's degree in Business, Engineering, Telecommunications, or a related field

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Nigeria (NG) || Lagos

Req ID: 782655