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Home/CVs

Customer Support Advisor

GH₵100/day

Job Details

Job Title:Customer Support Advisor
Experience Level:Graduate
Education:Diploma
Experience:One Three Years
Employment Type:Part Time
Work Authorisation:Authorised to work locally
Relocation:Open to local relocation
Start Availability:1 Week

About Me

I am a customer service professional with strong communication skills and a passion for helping customers resolve issues quickly and efficiently. I enjoy working in dynamic service environments where customer satisfaction is the main priority. I am known for my patience, professionalism, and ability to manage customer enquiries across multiple communication channels.

Experience

Last Employer: ConnectCall Services Ltd

Position: Customer Support Advisor

Responsibilities

  • Handling customer enquiries via phone, email, and live chat.
  • Resolving service issues and providing effective solutions.
  • Maintaining accurate customer records in CRM systems.
  • Escalating complex technical problems to specialist teams.
  • Monitoring service quality and ensuring customer satisfaction.

Customer Support Advisor at ConnectCall Services Ltd

Leeds | 2022 – Present

  • Handling customer enquiries via phone, email, and live chat.
  • Resolving service issues and providing effective solutions.
  • Maintaining accurate customer records in CRM systems.
  • Escalating complex technical problems to specialist teams.
  • Monitoring service quality and ensuring customer satisfaction.

Customer Service Representative at HelpDesk Solutions

Leeds | 2020 – 2022

  • Providing customer support through various communication channels.
  • Documenting customer interactions and feedback.
  • Collaborating with technical teams to resolve service disruptions.
  • Meeting performance metrics for response time and resolution rates.

Education

Level: Diploma

Diploma in Customer Service & Business Administration

Leeds City College | 2019

Languages

Native Language:English
Other Languages:Chinese (Simplified)

Courses & Training

Customer Experience Excellence Programme

UK Customer Service Institute | 2023

Driving

Driving Licence:Yes
Category:Car (Category B)
17Report
Customer Support Advisor

Customer Support Advisor

2h ago

17 views

ExperienceGraduate
EducationDiploma
Employment TypePart Time
SalaryGH₵100/day
LanguagesEnglish
Work AuthAuthorised to work locally
Available1 Week