Business Analyst and Billing Specialist support

Billing Specialist

Do you have experience as a medical scheme billing specialist? We are hiring!

Aon South Africa is hiring a Billing Specialist within our Healthcare Team. This is a hybrid role with the flexibility to work from one of our national offices. The role of the Billing Specialist is to manage the full medical scheme billing and credit control function, maintaining billing administration and providing support to the business and clients in respect of all billing aspects, ensuring accurate resolution of client queries and minimization of billing discrepancies.
Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
• Manage and maintain the end-to-end billing administration system.
• Control the client billing function, including activations, terminations, transfers, queries, and related services, ensuring all actions are processed timeously and accurately.
• Review and enhance billing processes and procedures to improve effectiveness, efficiency, performance, and cost control.
• Responsibility for management accounting information and reporting systems relating to billing.
• Ensure adherence to the terms and standards set out in client Service Level Agreements (SLAs).
• Provide billing support to clients by ensuring that monthly billing is prepared, validated, and submitted accurately and within agreed timelines.
• Ensure that all billing enquiries are attended to promptly, professionally, and accurately.
• Provide administrative support to the team, including accurate data capturing of medical scheme information and applications received.
• Maintain the integrity and accuracy of billing data stored on shared drives and other repositories.
• Plan, prioritize, and manage billing workloads to provide an efficient and reliable service to clients and internal stakeholders.
• Reconcile client account records with billing statements from medical schemes, ensuring all transactions are correctly recorded and accounted for.
• Identify, investigate, and resolve billing and reconciliation discrepancies or issues in a timely manner.
• Maintain accurate, complete, and auditable records of all billing statements, including invoices, payment receipts, reconciliations, and related correspondence.
• Ensure records are organized, up to date, and readily accessible for audits, internal reviews, and references.
• Manage billing for service providers renewals and tracking membership status.
• Update membership and billing records promptly to reflect changes such as joins, terminations, and amendments
• Coordinate with all healthcare service providers, consultants, and clients to resolve billing issues, disputes, and queries, and to ensure consistent, high-quality service experience.
Skills and experience that will lead to success

Qualifications.
• A recognized matric qualification.
• Tertiary qualification in Accounting, Finance or related field.
• An NQF 5 or equivalent qualification in healthcare will be an advantage
• Registration as a representative of CMS or at least working toward registration.
• Medical Scheme experience an advantage

Knowledge.
• Solid understanding of financial principles and practices related to billing and accounts payable
• Solid knowledge of medical scheme financials and billing structures
• Experience working with account software and billing systems, including familiarity with medical scheme billing codes and processes
• Advanced proficiency in Microsoft Excel
• Intermediate proficiency in Microsoft PowerPoint and Word
• 5 years billing experience

Skills and Attributes.
• Strong analytical and problem-solving skills, including the ability to identify potential issues, analyze options, and make sound decisions.
• Proven track record of achievement working effectively within a team environment.
• Strong initiative to drive resolve
• Excellent reconciliation skills with a high level of accuracy and attention to detail.
• Strong verbal and written communication skills for engaging effectively with clients, members, and internal teams.
• Well-developed interpersonal skills, with the ability to influence, persuade, and build collaborative relationships.
• Demonstrated ability to manage multiple tasks, prioritize workloads, and maintain well-organized records in a deadline-driven environment.
• Capability to investigate and resolve discrepancies, address billing issues, and develop practical solutions to financial challenges.
• Well-developed leadership and team management skills, with the ability to guide and support colleagues in delivering billing and credit control objectives.

Experience.
• At least 5 years’ experience in a similar or related role as a medical schemeand related billing specialist.
• Extensive healthcare experience in the reconciliation of clients’ medical scheme accounts.
• Proven experience working with high-volume billing files and complex account information.
• Experience working with SAP and/or payroll systems will be an added advantage.
• Experience working with accounting software and billing systems, including familiarity with medical scheme billing codes and processes.
How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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