Customer Service / Front Desk Officer

Ladkem Eye Hospital (A Subsidiary of Ladkem Nigeria Limited with CAC Registration No - RC: 116348) is a specialist hospital, fully registered with Lagos State Private Hospital Registration Authority with Registration Number: LSPHRA / VIII / 99 / 12. The Hospital was founded on the basis of total quality management in eye care delivery services and has been providing excellent eye care services delivery to Nigerians and Foreigners alike since its inception over twenty years ago.

As one of the health care providers under the National Health Insurance Scheme, we provide secondary health care services in the area of Ophthalmology and Optometry and currently have service provision agreements with some Health Maintenance Organizations (HMO’s).

We are recruiting to fill the position below:

Job Position: Customer Service / Front Desk Officer

Job Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities
This role involves:
• Managing front office operations, handling communications, providing administrative support, and maintaining an organized reception area.
• Ensuring customer’s satisfaction at all times;
• Listening to customers complaint and prompt in giving management feedback;
• Answer all client questions and incoming calls;
• Ensuring adequate supply of visitors’ form, new patient data form, hospital flyer, Hospital account slip etc at the front office;
• Drafting of letters, memos, medical reports, bills and other correspondence;
• Ensuring customers pay their accurate bills, proper handling of cash and remittance of all receivablesto the accounts officer;
• Daily registration of all transactions before the close of work each day on QUICK-BOOKSand Electronic Medical Records (EMR);
• Liaising with Health Maintenance Organizations (HMOs) for better services, referrals and prompt payments of bills.

Requirements
• Interested candidates should possess an OND, HND or BSc in Business Administration,Management, or a related field.
• 2–3 years of previous experience in a similar role preferred.
• Must be professional, courteous, friendly, approachable and proficient in Microsoft Office Suite, Quickbooks and EMR;
• Must be resident in Surulere or its environs.

Method of Application
Interested and qualified candidates should submit a physical copy of their Application Letter, detailed Resume, copy of Credentials and valid National Identity Card, as well as two referees’ details and one guarantor’s details to:
The Chief Operating Officer,
Ladkem Specialist Eye Hospital,
1B, Adeniyi Adefioye Street,
By Ogosco Bus Stop, Kilo,
Surulere, Lagos State.

Electronic copy should be forwarded to: [email protected] using the Job Position as the subject of the email.

Note
• Please note that the resume must contain relevant information such as date of birth, marital status, current place of residence as well as nearest bus stop.
• Candidates who do not meet the above requirements need not apply.
• Only shortlisted candidates will be contacted for interview and shall be required to come along with their original credentials for perusal.