Digital Systems Analyst

About Trócaire

Trócaire is an International NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:

• Promote Access to Justice;

• Achieve Climate & Environmental Justice;

• Ensure Women & Girls’ Protection, Voice & Influence;

• Save Lives and Protect Human Dignity and

• Mobilise the Public on the island of Ireland to achieve Global Justice.

Our work is rooted in Catholic Social Teaching and in our values of Solidarity, Courage, Participation, Perseverance and Accountability.

The successful candidate will be a key member of the Enterprise Systems Team(EST). A dynamic and energetic team that is responsible for implementing, maintaining and improving our Enterprise Systems such as our ERP, CRM, HRIS, collaboration, content management, BI platforms and other “one off” solutions. A small EST provides support to approx. 500 staff located in 20 countries.

Our Enterprise systems are built on 4 core platforms, namely Salesforce.com, Microsoft, Unit4 Business World, and Box.com. The successful candidate will work closely with colleagues from across the organisation to support, resolve technical issues and provide training on Trócaire’s Enterprise Applications.

You will report to Head of Enterprise Systems, The job opportunity will be offered on a contract to cover maternity leave with an expected duration of min 6 months and is based in Maynooth.

[1]To be considered for this role, you must already hold the necessary legal permissions to work and live in this location. Regrettably, we cannot offer work permit sponsorship or relocation assistance for this role.

Key responsibilities

System Administration:

Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration
• Salesforce
• Unit4 (Agresso)
• Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
• Maintain detailed system. configuration and access management documentation.

Enterprise Systems Design and Improvement:
• Provide technical and functional expertise in the design and enhancement of enterprise systems.
• Conduct in-depth analysis of existing systems to identify optimisation opportunities.
• Develop and propose improvements to system functionality, workflow, and user experience.
• Create detailed technical specifications for system enhancements and new feature implementations.
• Evaluate emerging technologies and their potential application to Trócaire's enterprise systems.

Organisational Project Management:
• Lead and manage enterprise system improvement projects from conception to implementation.
• Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
• Coordinate cross-functional teams to ensure successful project execution.
• Conduct thorough impact assessments and change management planning.
• Implement and monitor project metrics to track success and drive continuous improvement.

Day-to-Day Support:
• Provide backup support for monitoring the Digital Services helpdesk functions.
• Ensure seamless resolution of incidents and requests during primary staff absence
• Liaise with 3rd party suppliers to resolve critical system issues –
• Conduct targeted application training to maintain system user proficiency

To take on other duties that may be assigned by the Head of Enterprise Systems.

Essential Requirements

Education:

· IT qualification or equivalent hands-on experience.

Experience:

· Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso). Experience with both platforms is highly desirable.

· Experience in providing IT Service Delivery using the ITIL framework

· Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.

Skills:

· Strong technical skills and the ability to quickly learn and teach new software applications.

· Familiarity with Salesforce administration tools (e.g. Flow, reports, user management) and/or Unit4 Business World financial modules.

· Excellent communication and interpersonal skills, with a strong ability to convey complex information in an understandable manner.

· Proficiency in developing training materials using Microsoft Office, e-learning platforms, and other relevant tools.

· Strong organisational and project management skills.

Qualities:

· Highly organised, proactive, self-motivated.

· Ability to solve complex problems.

· Work effectively independently and as part of a team, good team player and willing to assist and share knowledge.

· Detail focused.

· Delivery and service focused.

What we can offer you:

Trócaire offers a competitive package of salary and benefits. We have an excellent range of work life balance friendly policies including hybrid and flexible working. The salary for this role ranges from KSH4.1M to KSH4.2M

Closing date for applications is 24th March 2026

Please note that interviews will take place week of 24th March 2026

Safeguarding – Preventing Abuse and Exploitation

Trócaire is committed to safeguarding people from exploitation and/or abuse by our employees or others working on our behalf or as a result of our programmes or activities. Trócaire has specific policies on this commitment (including a Global Code of Conduct, Global Safeguarding Policy) which outlines the expected behaviour and the responsibility of all employees, consultants and other organisational representatives. As an employee of Trócaire you are required to abide by these policies. More information on Trócaire’s safeguarding policies available here.

Diversity and inclusion

We welcome diverse applicants to join our inclusive workforce.

Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.

Diversity and Inclusion statement available here