Field Service / Onsite Service Technician

DESCRIPTION

We are looking for a talented PowerGen Field Service Technician to join our team specializing in Service for our Service Operations Department in Ghana.

In this role, you will make an impact in the following ways:
• Deliver reliable, high‑quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites, ensuring minimal downtime and maximum equipment availability.
• Act as the primary technical specialist and trusted customer contact, providing expert support on complex field issues and reinforcing confidence in the company’s service capability.
• Build and maintain strong, productive customer relationships by responding promptly to service needs and consistently delivering efficient, customer‑focused solutions.
• Apply specialized tools, documented procedures, and company policies to safely and accurately execute complex repairs and preventative maintenance to defined standards.
• Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement.
• Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability.
• Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records.
• Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard.

RESPONSIBILITIES

To be successful in this role you will need the following:
• Strong diagnostic capability, including the ability to translate customer complaints into structured troubleshooting plans, use guided workflows and specialized mechanical/electronic tools, validate repairs, and accurately document outcomes in business systems.
• Proficient use of electronic service tools and software, with the ability to select the correct tool set, interpret results, and determine effective next steps for timely service resolution.
• In‑depth understanding of engine systems and their interactions, enabling accurate analysis and repair of complex electrical and mechanical systems using service publications, measurements, and OEM documentation.
• Disciplined execution of quality repairs, maintenance, documentation, and technical escalation processes, ensuring work is completed safely, efficiently, within standard repair times, and with complete, traceable service records.

QUALIFICATIONS

Education/ Experience:
• Qualified Power Generation Technician with an Electrical Certificate and a extensive relevant experience.
• Strong safety consciousness, with consistent adherence to Health, Safety, and Environmental standards and procedures.
• Proven ability to troubleshoot and diagnose complex systems, delivering first‑time‑right repairs to minimize equipment downtime.
• Willingness and availability to travel domestically and internationally as required to support service needs.
• In‑depth understanding of generator paralleling and synchronization, including associated control and protection systems.
• Certified and competent to work on Medium Voltage (MV) and High Voltage (HV) systems.
• Demonstrated capability to coach, mentor, and develop team members, enabling others to perform complex diagnostics and repair work effectively.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2425558

Relocation Package No

100% On-Site No