Freelance Customer Support Agent

• Company Description

Superfan is an edtech platform designed to promote learning and appreciation of African languages, traditions, and culture. Using a gamified, quiz-based approach, the platform engages users with deep knowledge about African proverbs, festivals, folklore, and customs. Built for Africans and the diaspora, Superfan aims to preserve and celebrate the richness of African heritage. The platform combines education and entertainment to create a unique and engaging user experience.
• Role Description

This is a full-time, on-site role as a Freelance Customer Support Agent located in Sagamu.
The Customer Support

Agent will assist users by addressing inquiries, resolving technical challenges, and ensuring a seamless user experience. Day-to-day tasks involve providing exceptional customer service, troubleshooting technical issues, and ensuring user satisfaction. The agent will also act as a bridge between users and the company, providing feedback on user concerns.
• Qualifications
• Strong skills in Customer Support and Customer Service, with a focus on efficiency and professionalism
• Ability to maintain high levels of Customer Satisfaction by effectively addressing user needs and feedback
• Excellent Communication skills, both verbal and written, for engaging with users in a clear and patient manner
• Experience in Troubleshooting and resolving technical issues with a proactive and problem-solving mindset
• Proficiency in using customer support tools and technology
• Strong organizational and time-management skills to handle multiple user requests efficiently
• Familiarity with or interest in African languages and culture is an advantage
• High school diploma is required; a bachelor's degree or equivalent experience in customer service is a plus