Internal Healthcare Consultant

Internal Healthcare Consultant
Are you the ready for the next step in your medical insurance career? We're hiring!
Aon South Africa is recruiting an Internal Healthcare Consultant in our Employee Benefits department based, on a hybrid basis, from our Head Office in Sandton. The Role of the Internal Healthcare Consultant II (support service admin) is to work closely with health and benefit consultants in servicing existing and prospective clients. The incumbent is also a primary point of contact for clients, applying company policies and procedures to provide varied technical and professional inputs in resolving issues that are generally similar of nature.
Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and, we are passionate about helping our colleagues and clients succeed.
What the day will look like

Be the primary point of contact for clients.

Perform full client needs analysis when required and give client telephonic advise

Member management.

Resolve routine queries via inbound and outbound calls to and from the Aon Resolution Centre.

Provide retention support to healthcare benefit consultants.

Preparation and lodging of complaints with the CMS.

Investigation, negotiating and resolving greater extreme care cases on behalf of clients.

Engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.
How this opportunity is different

What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.
Skills and experience that will lead to success

Qualifications.
• A recognised matric qualification.
• An NQF 5 or equivalent qualification in healthcare/healthcare administration.
• A relevant bachelor’s degree from a reputable tertiary educational institution would be advantageous.
• Registration as a representative with the FSCA in terms of the FAIS act and CMS.
• Accreditation on 8 medical schemes, 3 Gap cover schemes and 2 occupational health products is required.

Knowledge.
• A well-developed knowledge of principles and practices within a technical/professional discipline.
• The ability to analyse data from medical schemes and competently and objectively.
• A good knowledge of policy wordings.

Skills and Attributes.
• Well-developed analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
• Well-developed ability to work in and contribute to teams constructively.
• Well-developed spoken and written communication skills.
• Well-developed influencing and persuading skills.
• Well-developed interpersonal skills.
• Computer literacy in Excel and Word.

Experience.
• 5- 10 years experience in a similar or related role.
• Extensive healthcare experience.
• A proven record of achievement as a consultant.
How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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