International Accounts Manager

Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa. Visit cat.com to learn more about Cat Financial.

Role Summary
The Global Key Accounts Manager is responsible for leading all account management activities for a key portfolio of strategic global clients. The role is focused on driving revenue growth, strengthening long‑term customer partnerships, and increasing customer loyalty through consistent, value‑driven engagement. You will act as the primary relationship owner for key accounts, developing and executing account strategies that align customer objectives with business priorities. Working closely with cross‑functional and regional teams, you will ensure a seamless global customer experience while identifying opportunities to expand sales and deepen relationships.

Responsibilities
• Deliver business plan sales and market share targets for the company's products and services in each industry segment.

• Implementing the sales and marketing strategy to achieve business plan targets for company products and services.

• Ensuring customer satisfaction through management of product and service delivery and related commercial offerings.

• Implement the selling opportunity identification, customer satisfaction improvement and business relationship enhancements.

Skills you will have
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behavior's.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Skills, Abilities and Knowledge:
• Demonstrated knowledge of financing and leasing products, policies and procedures of

• the subsidiary.

• Knowledge of credit and documentation procedures, processes and operations.

• Demonstrated knowledge of and ability to apply math computation skills including

• those used in financial modelling and forecasting.

• Knowledge of credit policies and procedures and pricing models to negotiate

• acceptable pricing and terms on transactions.

Education/Experience:
• A three-year university degree or equivalent diploma in Finance, Business Management, Marketing, or a related field is required.

• A minimum of three (6) years’ experience in a similar role, preferably within the banking industry.

• Demonstrated experience in structured finance, with proven credit assessment expertise and effective dealer engagement across Southern and West Africa

Additional Information
• Travel to West and Southern Africa required.

• ISE/Relocation/Payroll Transfer will not be supported

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit
https://www.caterpillar.com/en/careers/why-caterpillar.html
Follow us on Twitter, Facebook, LinkedIn, and YouTube.
#LI

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.