Key Accounts Manager - Ghana

Core purpose of the role The Key Accounts Manager Ghana identifies, negotiates and sets the terms and conditions of existing accounts as well as maintains and retains the portfolio to achieve the agreed service levels.

Key deliverables and outputs

Strategy Implementation

• Implement and provide input into sales and operational strategies annually

• Create innovative solutions to ensure continuous improvement and carry out necessary planning in order to implement operational changes

• Conduct competitor analysis on an ad hoc basis.

Budgets Forecasts and Revenue Management

• Prepare annual budget and forecasting and ensure that expenses are in line

• Assist Credit Control Department in collection of overdue payments

• Compile sales forecasts based on new and existing information to provide insight into current and future

• Renegotiate pricing prior to rate expiry

• Maintain and grow market share in line with targets.

Customer and Supplier Management

• Seek out contact people, generate leads and cold call prospective customers

• Build and maintain relationships and act as liaison to all customers

• Monitor the satisfaction levels of clients to ensure retention and growth

• Send all supporting documents for opening an account to Customer Database department timeously

• Track and achieve CSI targets

• Conduct business reviews with all major customers timeously

• Document all processes and adhered to all ISO and company standards

• Manage fleet usage (over term/over km)

Reporting

• Prepare and submit monthly reports timeously

• Prepare and submit monthly sales pipeline reports timeously.

Telematics Administration

• Provide Telematics customer support and administration

• Resolve Telematics customer queries and escalate as and when necessary

• Retain and build relationships with the customer

• Create quotations for all products

Internal and External Stakeholders The role requires close engagement and collaboration with key internal and external stakeholders.
Internal Stakeholders

Senior Managers, Sales team, Admin team, Risk and Finance team, Operations team, Procurement team, Legal team, Other Internal Departments, Regional Countries.
External Stakeholders

Suppliers, Dealerships.
Academic Qualifications

Essential:

• Minimum education University Degree

• Valid Driver’s License

• Valid passport.

Advantageous:

• Master’s Degree.

Note:
This role may be required to travel from time to time. This role may be required to work overtime/after hours from time to time.
Work Experience

Essential:

• 3 Years’ Experience in managing corporate relationships.

Advantageous:

• 2 Years’ Experience in Fleet and sales.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.
If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful.