Managed Services Contracts Coordinator

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

As Managed Services Contract Coordinator you will be responsible for the timely and accurate production of client facing contracts, placement of orders on various suppliers and to create and confirm invoicing schedules for multiple clients. You will working as part of a fast paced team who are diligent in their approach, operate to high standard and have a right first time mentality. You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced. You will be involved in the investigation and resolution of contract and invoice queries. Acting with integrity and in collaboration with various business stakeholders. Suggesting and supporting initiatives that drive improvements to the way we operate, demonstrating a balanced flexibility, curiosity and a passion to engage.

What you will do:
• Quality Control (compliance checking) for all contract requests received.
• Placement of third party orders on various suppliers
• Creation of standard templated contract documents for the various managed services sold.
• Create and confirm client invoicing schedules
• Ensure all work is completed in a timely manner and in line with agreed Service Levels (SLAs)
• Act as a point of escalation where necessary to resolve queries.
• Build a solid relationship with our internal and external customers

What we expect of you:
• 1+ years of experience in contract administration, admin, client management, vendor management, reseller management or related role
• Contract management: Strong understanding of contract management, contract Renewals, contract Cancellations and sales principles and practices from new sales and renewal sales.
• Stakeholder Management: Experience in building relationships and engaging with multiple internal business units and support functions, supporting vendors and valued resellers or suppliers.
• Technical skills: Proficient in using CRM systems, ERP solutions, Microsoft office and reporting tools.
• Order processing: Experience in placing orders with various suppliers and managing supplier relationships, cancelling or recalling orders, validating Quotes and quality and compliance checking Customer request against Quote generated.
• Quality control: Experience in quality control or compliance checking for: contract requests, addition or removal of lines from existing contract, cancellation of contracts and renewal of existing contracts. DevOps approach to software; create high quality code using traditional software practices, such as building, linting, unit testing, source control, CI/CD, peer reviews, etc.

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.     

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.