Operations Associate: Addis Ababa

Do you enjoy turning complexity into clarity and helping teams execute on what matters most? Are you highly organized, analytical, and able to synthesize information from multiple sources into clear insights and compelling presentations? Do you thrive in fast-paced environments where you can coordinate projects, solve problems, and keep initiatives moving forward across different teams? Are you comfortable using modern digital and AI-powered tools to research, analyse, and improve workflows? Are you excited by the opportunity to work closely with leadership and gain a front-row seat to how a fast-growing organization operates? If so, this role might be for you.
About ALX Africa
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.
With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.
We achieve this by:
• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey.
Our impact thus far:
• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs
Visit our website www.alxafrica.com to learn more about our digital revolution.
Role Summary The Operations Associate will work directly with the Country General Manager and play a central role in driving the execution of key priorities across the organization. Acting as a strategic coordination partner to the GM, the role helps translate leadership priorities into well-organised projects, decisions, and follow-through across teams.
This role functions as a strategic operations and coordination hub, helping translate leadership priorities into action. The Operations Associate will support high-priority projects, manage critical workflows, synthesise information for decision-making, and help ensure that initiatives move forward efficiently across teams.
The role combines elements of operations, project management, executive support, and strategic coordination, providing a front-row seat to the building and scaling of ALX’s presence in Ethiopia.
For a highly organized, analytical, and proactive individual, this role offers a rare opportunity to gain a deep understanding of how a fast-growing organization operates while contributing directly to its success. Working closely with leadership, you will gain exposure to how strategy, operations, partnerships, and community initiatives come together to drive impact. For the right individual, this role provides an exceptional learning platform and can evolve over time into leadership opportunities in operations, strategy, or program management.
Specific Responsibilities
Executive and Operational Support
• Serve as a key operational partner to the Country General Manager, helping manage priorities, workflows, and day-to-day coordination across initiatives. ● Support calendar management, meeting preparation, and follow-up on key action items to ensure leadership priorities move forward effectively.
• Prepare briefing materials, presentations, and documents for internal and external meetings with partners, stakeholders, and leadership.
Strategic Project Coordination
• Support the planning and execution of high-priority projects across teams, helping track progress, coordinate stakeholders, and ensure initiatives move forward with speed and clarity.
• Assist in translating strategic goals into operational plans and help monitor execution against timelines and milestones.
• Identify operational bottlenecks and help coordinate solutions across teams
Research and Decision Support
• Conduct research and gather information to support leadership decision-making.
• Synthesise complex information from multiple sources into concise briefs, reports, and presentations.
• Track key initiatives and provide regular updates on progress and outcomes.
Information and Communication Management
• Help manage internal communications and ensure information flows effectively between teams and leadership.
• Maintain organised records of key projects, initiatives, and documentation. ● Draft and edit communications, reports, and presentations for internal and external audiences.
Cross-Functional Coordination
• Work closely with different teams across the organisation to support alignment and collaboration.
• Coordinate with internal stakeholders to ensure initiatives are well executed and communicated.
• Build strong working relationships with colleagues and partners across functions.
Operational Effectiveness
• Assist in developing and improving operational processes that increase efficiency and clarity across the organisation.
• Support the monitoring of key operational activities and initiatives.
• Provide administrative and operational support where necessary to ensure smooth day-to-day functioning.
Requirements
• Professional Experience: 3–5 years of experience in operations, consulting, strategy, or high-impact coordination roles, with clear evidence of ownership and results. Experience working closely with senior leadership or contributing to high-visibility projects is strongly preferred.
• High-Performance Environment Experience: Experience operating in fast-paced, high-performance environments such as consulting, startups, or similarly rigorous settings, with the ability to manage ambiguity and deliver under pressure.
• Execution and Problem-Solving: Strong ability to translate ambiguous priorities into structured plans and drive execution with clear follow-through. Demonstrated bias toward action and ability to deliver high-quality outputs in fast-changing environments.
• Analytical Thinking and Synthesis: Ability to quickly absorb new information, identify patterns, and synthesise complex inputs into clear, actionable insights and recommendations.
• Project and Stakeholder Management: Strong ability to organise tasks, track progress, coordinate across stakeholders, and ensure timely delivery of key initiatives.
• Communication and Presentation: Excellent written and verbal communication skills, with the ability to develop clear documents, presentations, and concise briefs that simplify complex ideas.
• Organizational Excellence: Highly detail-oriented with strong prioritization skills and the ability to manage multiple workstreams simultaneously.
• Technical and Systems Thinking: Comfort working with technology and data, with the ability to understand and contribute to systems, tools, or structured workflows. Background in engineering, data, or software-related fields is an advantage.
• Technology and Digital Tools: Strong proficiency with modern digital productivity tools, including platforms such as Google Workspace, and familiarity with tools used for task management and cross-team coordination.
• AI and Automation Fluency: Demonstrated ability to use AI-powered tools to enhance productivity across research, analysis, writing, and workflow management. Experience experimenting with or building simple automations or systems is a strong advantage.
• Professional Discretion: Ability to handle confidential information with maturity, sound judgment, and a high level of professionalism.
• Educational Background: Bachelor’s degree in Engineering, Data, Computer Science, or other analytically rigorous fields. Candidates from other disciplines are welcome, provided they demonstrate strong analytical ability, structured thinking, and a track record of high performance.
Personal Attributes
• Courage: You are willing to speak up, challenge the status quo, and embrace new challenges.
• Adventure: You have a passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: You take ownership, anticipate needs, and move things forward without waiting to be asked.
• Curiosity: You enjoy learning, asking questions, and understanding how things work.
• Resilience: You remain calm and effective in fast-moving environments and adapt well to changing priorities.
• Humility: You are open to feedback and eager to grow.
• Problem-Solving Mindset: You enjoy turning complex challenges into clear and practical solutions.
Employment Type
This is a full time, in-person role, located at Addis Ababa, Ethiopia