Senior People Partner

We are looking for a Senior People Partner to join our Human Resources Department as we scale up and drive digital and financial inclusion across our markets.

About the Role

We're looking for an experienced Senior People Partner to join our M-KOPA People team in Kenya. As one of our People Partners for Kenya—our oldest and largest market—you'll play a pivotal role in driving our people agenda and supporting the growth of our business while driving global people programming initiatives. Reporting to the HR Director for Markets, you'll be a strategic advisor to Kenya's leadership team and a key contributor to M-KOPA's talent strategy across all markets.

What You'll Do

Strategic Partner to Kenya Leadership
• Serve as trusted advisor to members of Kenya's leadership team, aligning people strategies with business priorities and market growth objectives.
• Partner with leadership to tackle organizational challenges and deliver innovative people solutions that drive business performance.
• Use people analytics to track key metrics, identify trends, and provide actionable insights that inform strategic decision-making

Drive Talent Excellence & Organizational Development
• Design and implement talent strategies for attraction, development, and retention across all Kenya functions.
• Lead organizational design initiatives, workforce planning, and succession strategies to support business scaling.
• Facilitate talent reviews and performance calibrations with leaders, ensuring fair and effective talent management processes.
• Connect employees and managers with impactful learning and development opportunities, including mentorship and coaching.

Build High-Performance Culture
• Cultivate a growth-oriented, high-performance culture through effective performance management and employee engagement initiatives.
• Address employee relations issues with professionalism, ensuring consistent policy application and compliance with local labor practices.
• Coach managers and employees on best practices, conflict resolution, and professional development.
• Lead employee engagement initiatives, including surveys and follow-up actions to enhance overall engagement.

Lead Change & Strategic Initiatives
• Manage complex organizational change initiatives, from planning through execution and measurement.
• Support business transformations, restructuring, and strategic project implementations.
• Collaborate with global People team and local stakeholders to ensure seamless integration of people strategies.

What You Bring
• 8-10 years of progressive HR experience with 3-4 years partnering with senior executives in fast-growth, complex organizations.
• Proven track record designing and implementing people strategies that drive measurable business results across local and global contexts.
• Strategic and operational range - equally comfortable with long-term planning and hands-on execution, with strong business acumen to translate people priorities into business outcomes.
• Expert coaching and advisory skills for leaders at all levels, with strong change management capabilities and ability to influence without authority.
• Data-driven approach to decision-making with experience using people analytics to inform strategy and track performance.
• Deep understanding of Kenyan labour practices and regulatory environments, with experience navigating complex employee relations.
• Experience in fast-paced, high-growth environments with proven success in matrixed organizations and multi-stakeholder management.

Why This Role Rocks
• Market Impact: Shape Kenya's growth trajectory as our largest and most established market while influencing broader organizational strategy.
• Strategic Ownership: Lead key people initiatives with significant autonomy and direct access to senior leadership.
• Global Reach: Influence people practice across Africa while building deep market expertise in Kenya.
• Growth Platform: Build scalable people solutions in a high growth fintech environment driving financial inclusion at scale.

This is a full-time, onsite role with some hybrid flexibility. You’ll work local hours in Kenya, supporting managers and colleagues both in-person and virtually. You’ll also collaborate with a global People team across Africa and Europe.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.