Senior Support Technician (Cape Town)

Introduction

Our client is looking for a Senior Support Technician to be based at their offices in Somerset West.

They are looking for someone who has experience working in both a Linux and a Windows environment, and must have both an N+ and an A+ certification.

Own transport is a must.

Duties & Responsibilities
• Technical Support & Troubleshooting
• Ticket Management
• Client Communication & Service
• Process Improvement & Documentation
• Collaboration & Development
• Ongoing Learning & Tech Advancement

Desired Experience & Qualification
• 5+ years of experience
• Matric certificate
• N+ and A+ certifications
• MCSE/MCSA or equivalent (preferred)
• Experience supporting both Linux and Windows environments

Technical Skills:
• DNS, DHCP, Active Directory
• Networking fundamentals, security best practices
• Hardware and software troubleshooting
• Configuring routers, switches, firewalls, and wireless access points
• Windows Server 2012 and up, including Hyper-V
• Experience with Linux
• Office 365, Google Workspace configuration
• Cloud infrastructure (Microsoft Azure, third-party providers)
• Basic Mikrotik and general firewall rule configuration
• Familiarity with editing DNS records (CNAME, TXT, MX)
• TCP/IP, subnetting, port forwarding

Package & Remuneration

R40 000 p/m