| Job Title: | Ticketing And Reservations Officer |
| Employment Type: | Full Time |
| Work Format: | On-site |
| Closing Date: | 2000-01-01 |
| Apply | View original vacancy |
• JOB SUMMARY
We are seeking a detail-oriented Ticketing Officer to manage our flight reservation and ticketing desk.
The ideal candidate will be a master of Global Distribution Systems (GDS), specifically Amadeus, and will be responsible for the end-to-end process of booking, pricing, and issuing international and local air tickets while ensuring 100% accuracy and full compliance with IATA regulations.
• KEY RESPONSIBILITIES
▸
• Booking & Reservation
: Create, modify, and confirm flight reservations via Amadeus GDS.
▸
• Ticketing & Issuance
: Issue one-way, return, and multi-city tickets accurately.
▸
• Reissues & Refunds
: Handle complex ticket revalidations, re-issuances, and cancellations, ensuring correct penalty fees and fare differences are applied.
▸
• Visa assistance and processing
: Provide accurate, verified information on visa requirements and assist in the end-to-end visa process for our clients
▸
• Fare Auditing
: Compare and calculate the most cost-effective fares (including BSP and private fares) to provide competitive options for clients.
▸
• Compliance
: Monitor queues daily and ensure all ticketing deadlines (TLs) are met to avoid auto-cancellations.
▸
• Client Support
: Provide expert advice on visa requirements, transit rules, and airline policies (baggage, seat selection, etc.).
• TECHNICAL REQUIREMENTS
▸
• GDS Mastery
: Expert-level proficiency in Amadeus
▸
• Certification
: Valid IATA/UFTAA Foundation or Consultant Diploma, or a recognized professional certificate in Airline Ticketing.
▸ Knowledge: Deep understanding of IATA geography, global indicators, and IATA codes.
• SKILLS & QUALIFICATIONS
▸ Minimum of 3–5 years of active ticketing experience in a reputable travel agency.
▸ Strong command of English (both written and verbal).
▸ Ability to work under pressure, especially during peak travel seasons or emergency re-routings.
▸ Excellent numerical skills for calculating taxes, surcharges, and currency conversions.
• Interested candidates should submit their CV and relevant certificates to nadia.quainoo@btmlimited.net
| Country: | Ghana |
| City: | Ghana |
| Address: | Accra, Ghana |

BTM GHANA LIMITED
Employer since Mar 26, 2026
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