Za retention specialist south africa - remote

As a Retention Specialist at Sporty, you’ll play a hands‑on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.

If you’re interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

What you'll be doing Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets

Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization

Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy

Help ensure regional offers and promotions are delivered on time and remain competitive

Coordinate with external partners on campaign execution and follow‑up tasks

Support personalization and automation initiatives by providing regional operational input What you'll bring Bachelor's degree in marketing, business, or a related field

2+ years’ experience in retention, CRM, or customer lifecycle management

Experience in the Online Casino or broader i Gaming industry is strongly preferred

Strong analytical skills and data‑driven mindset

Excellent communication skills, fluent in written and spoken English

Familiarity with retention and marketing automation tools is a plus What’s in it for you Sporty is a remote first company in pursuit of sustainability A competitive salary + individual performance based bonuses every quarter

20 days annual leave + public holidays

Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

South African employment contract

Top of the line equipment

Annual company retreats to provide great internal networking opportunities Sporty is committed to protecting your personal data and ensuring transparent, compliant handling of all information you provide during the application process. Your data will be processed in accordance with applicable privacy laws and retained securely. For details, please review your Privacy Policy.

By checking this box, I agree to allow Sporty Group to store and process my data for the purpose of considering my eligibility regarding my current application for employment.

By checking this box, I agree to allow Sporty Group to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.