Customer Support Advisor

I am a customer service professional with strong communication skills and a passion for helping customers resolve issues quickly and efficiently. I enjoy working in dynamic service environments where customer satisfaction is the main priority.

Customer Support Advisor at ConnectCall Services Ltd

Leeds | 2022 – Present

• Handling customer enquiries via phone, email, and live chat.
• Resolving service issues and providing effective solutions.
• Maintaining accurate customer records in CRM systems.
• Escalating complex technical problems to specialist teams.
• Monitoring service quality and ensuring customer satisfaction.

Customer Service Representative at HelpDesk Solutions

Leeds | 2020 – 2022

• Providing customer support through various communication channels.
• Documenting customer interactions and feedback.
• Collaborating with technical teams to resolve service disruptions.
• Meeting performance metrics for response time and resolution rates.

Diploma in Customer Service & Business Administration

Leeds City College | 2019

Customer Experience Excellence Programme

UK Customer Service Institute | 2023