Bilingual E-chat Agents | Rabat (Morocco)

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

• Manage e-chat conversations and inbound/outbound calls
• Quickly identify customer needs or issues and provide clear and compliant responses
• Transfer complex requests to the appropriate department or a higher level when necessary.
• Ensure follow-up on customer cases until full resolution
• Meet quality, volume, and satisfaction targets set by management

Required profile :

• Fluent french & English
• Good writing skills
• Strong ability to produce written content quickly
• Strong verbal communication abilities.