Business Risk and Continuity Specialist

Summary

Reporting to the Business Risk and Continuity Manager, this role is pivotal in shaping and executing Telecel Ghana’s Business Risk Management framework. The incumbent will lead enterprise-wide risk management initiatives, drive Business Continuity and Crisis Management (BCCM) strategies, and ensure robust compliance across new product and service launches. By coordinating risk assessments, maintaining critical continuity plans, and supporting due diligence and governance processes, this position ensures organizational resilience and alignment with Group standards.

The role demands proactive stakeholder engagement, strategic planning, and a strong commitment to continuous improvement in risk preparedness and response readiness.

Responsibilities

• Lead enterprise-wide risk management initiatives, including risk assessment programmes and business updates.

• Coordinate risk reviews for all new products and services to ensure compliance and mitigate exposure.

• Manage the Business Continuity and Crisis Management (BCCM) framework, including the Business Recovery Centre and alternative communication channels.

• Continuously update Business Impact Analyses (BIAs) and ensure functional ownership of assigned roles.

• Plan and execute at least one live and two tabletop simulation exercises annually across critical business units.

• Deliver targeted training to staff and contractors with Business Continuity responsibilities.

• Document and analyze test results, identifying and recommending improvements to continuity plans and procedures.

• Provide on-call support for emergency activations of Business Continuity Plans.

• Ensure annual or post-change testing of all technical components within the BCCM framework.

• Develop, maintain, and update Incident Response Management Plans for all key functions.

• Lead BCCM awareness campaigns across the organization.

• Maintain and report on the BCCM risk register.

• Manage the activities of the BCCM Steering Committee.

• Support the Crisis Management Team (CMT) during crises, ensuring tools and facilities are ready for activation.

• Serve as the liaison between the CMT and Business Continuity teams during CMAP activation.

• Collaborate with stakeholders to identify risks and agree on mitigation approaches under line manager supervision.

• Facilitate day-to-day communication on major network changes or activities that may trigger crises, including proposed mitigation measures.

• Prepare and finalize crisis management protocols for projects and events in coordination with the line manager.

• Conduct due diligence reviews for all new supplier requests within SLA of 3 working days.

• Maintain an up-to-date PEP register and share updates with stakeholders monthly.

• Generate and distribute due diligence reports to relevant parties.

• Prepare comprehensive Business Risk and Continuity reports for leadership and governance purposes.

• Monitor project deliverables and conduct testing to validate control effectiveness, with support from project and external teams.

• Support internal and Group audits, ensuring zero non-compliance findings in BCM audits.

Requirements

Requirements

• Minimum 2 years of experience and formal training in Enterprise Risk Management methodologies.

• Solid understanding of Business Continuity and Crisis Management principles and practices.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Strong knowledge of telecoms business processes and internal control frameworks.

• Demonstrated ability to manage business SPOCs to achieve defined KPIs.

• High adaptability to change and evolving business environments.

• Excellent written and verbal communication skills.