Customer Service Officer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: % Time Major Activities End Results Expected (10%) Data Entry Ensure accurate data entry where Tablet fails Ensure approval documents are in place for manual data entry Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center Customer satisfaction Problem solving (20%) Banking activities Register the bank pay in slips and issue receipts to the respective clients Initiate payments, and submit to Finance. Prepares all journals Acts as a member of the branch credit committee and branch delinquency committee. Searches customers in Credit info to confirm if they are eligible to take loan. Sends disbursement documents to Regional Operations Officer, Leads the disbursement process, physically confirms clients during disbursement and reports any missing or problematic clients to central processing personnel Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel Efficiency (20% ) Payments and Petty cash management Petty cash reimbursement and disbursement as per policy Effect cash payment s as per authorized, approved or request voucher Ensure payment of services delivery agents/partners e.g. bills, contractors, labor wages if any Purchases of office items e.g water, sugar, tea bags, utensils e.t.c (15%) Efficiency Customer Service Attends customer inquiries Promotes/markets Savings Directs customers to respective officer or right channel Monitors/attends customers’ ATM usage Register and solve customers’ compliances Pass right information to customers Issues marketing tools such as fliers to customer (10%) Reports Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client. Reports to disbursement authorization officer Missing or problematic clients on the disbursement Report delivery and loss of assets (15%) Savings Mobilizations Mobilize savings, Market and sells savings products to clients Opens savings accounts Ensure KYC of saving accounts are approved by BCM (10%) Office Administration Keeps under safe custody all clients loan collaterals, files, documents and other valuable items with their proper registers. Keep confiscated collaterals in hand under custody Keep proper documentations of payments Post and receive the Business Centre Parcels Compile customer complaints and reports to Call Centre Manager Does photo copy and printings, Keeps business center stationery Provides assistance to any examination conducted by internal or external auditors and regulators such as BOT. Safety and reputation/ image Applicant Types Accepted: Local Applicants Only Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so. As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Learn more about our work at wvi.org. Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 33,000+ staff working towards one vision: life in its fullness for every child. A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision. Learn more about our culture. Our people are our greatest asset. Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work. Learn more about benefits. Have questions about applying to a job with World Vision? See our Frequently Asked Questions.