Customer Success and Trade Coordination Specialist (Morocco)

Customer Success and Trade Coordination Specialist

B2B Sales | Food Ingredients | Casablanca, Morocco

Fully Remote

This opening is for applicants based in Morocco only.

About the Role

We’re looking for a Customer Success and Trade Coordination Specialist based in Casablanca to own the post sale journey for our accounts. You’ll be the dedicated point of contact for buyers from the moment a contract is signed through to successful delivery. This is a part time, fully remote role (10 to 15 hours per week), ideal for someone who wants meaningful international trade work with flexible scheduling.

About Kodgav

Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery.

We are an early-stage but revenue-generating company with active customers across six countries, including France, Germany, Serbia, and the United States. We are now strengthening our sales team with experienced customer success and account management personnel.

What you’ll own:

1. Buyer communication: Keep accounts updated proactively on order status, shipment progress, and documentation milestones. Be the person they call when they have a question, not someone they have to chase.

2. Trade documentation: Coordinate with the operations team on bills of lading, phytosanitary certificates, and inspection reports.

3. Order coordination: Work with our logistics partners, freight forwarders, and inspection companies to make sure shipments move on time. Flag delays early and manage buyer expectations.

4. Issue resolution: Own any post sale problems (quality queries, documentation discrepancies, delivery delays) and drive them to resolution by coordinating between the buyer and our operations team.

5. Account growth: Identify opportunities to cross sell additional commodities or prompt reorders based on buyer consumption patterns and relationship signals.

Requirements

What Good Looks Like

1. You’ve worked in international trade, logistics, or shipping and you understand the document flow of a cross border commodity transaction. You know what a bill of lading looks like, you might be familiar with letters of credits and documentary collections, and you can spot a problem in a packing list before it becomes a port delay.

2. You’re trilingual in English, French, and Arabic at a professional working level. You’ll be liaising with European buyers in English, West African suppliers and partners in French, and North African contacts in Arabic, often in the same day.

3. You’ve done account management or customer success before and you understand that keeping a client happy after the sale is what turns a one time order into a long term relationship.

4. You’re organised, responsive, and comfortable working independently in a remote setup. You don’t need someone checking in on you every day; you take ownership and follow through.

Experience: 3 to 6 years in a relevant field (logistics, freight forwarding, import/export, trade operations, account management, or customer success in an international context).

Must have

• Trilingual: should be comfortable working in English, French, and Arabic.

Benefits

Compensation

Base salary: MAD 2,700 - 3,780 (€250-350) per month

Working Model

• Part time role, 10-15 hours a week

• Fully remote

Why Join Kodgav

• Sell products to the global food and beverage industry brands.

• Build great commercial skills in international trade

• Be part of a small but ambitious team

• Shape the sales direction of a growing company

Location

Casablanca, Morocco (fully remote)

Hours

Part time: 10 to 15 hours per week;
typically 2 to 3 hours per afternoon/evening

Schedule

Flexible, Sunday - Friday.

Compensation

€250 - €350 p/m
MAD 2,700 - 3,780

Start Date

25 May 2026

Department

Sales

Reports To

Founder and Director