Customer Supply Manager - Ethiopia and Central Africa

Job Description :

Job Title: Customer Supply Manager - Ethiopia and Central Africa

About us:

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About the role:

Provide seamless end to end customer supply management from forecasting to cash with the customer base in Nigeria enable meeting cluster NSV objectives.

Influence stakeholders to ensure on time delivery of goods and compliant documentation.

Work with multiple supply sites and order handling for the delivery of Ethiopia, Djibouti and Central Africa orders.

Ensure onboarding West and Central Supply best practice and leading customer service experience and sustainable operations in the region.

Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.

Collaborate across West and Central Africa to deliver continuous improvement across Supply as a value-add function

Role Responsibilities:
Top Accountabilities

· End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels

· Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa

· Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.

· Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service

· Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Experience / skills required:

· Min 8 years’ experience working in international logistics and customer service

· Expert in Logistics in Ethiopia DRC and Gabon

· Educated to BA/ BSC level minimum

· Fluent in English

· Demonstrated Planning and inventory management capability

· Proven track record in implementing Change Management, including focus on people and process improvement

· Experience of the S&OP cycle and SAP APO

· Proven ability to influence stakeholders to deliver customer focused results

· Proven ability to analyse detail at pace and provide conclusions and recommendations

· Experience in leading presentations and delivering results

· Culturally aware and able to adapt communication styles where required.

Strategic thinking - A strategic and visionary leader able to make bold strategic choices that deliver for the short and long term.

Commercial acumen – An understanding of business end to end and providing robust counsel to executive team.

Performance driven - Has an acute focus on performance and results, is highly accountable and determined to win.

Agile - Demonstrates pace and urgency, responding quickly to emerging threats and opportunities,

Influencing – can navigate a matrix organisation and build brilliant relationships internally and externally.

Personally resilient – able to maintain emotional balance in the face of pressure and high-performance expectation.

Externally focused - Great external radar to spot opportunities and challenges and strongly networked into key communities of experts to understand market and legislation trends.

Invest in Talent – Track record of leading leaders and ability to build and nurture high performing teams and insightful into what drives performance.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :
Regular

Primary Location:
Jackross

Additional Locations :

Job Posting Start Date :
2026-04-21