Front Office Manager (1 Position)

Tanzania Labour Guide is seeking to recruit a highly experienced and results-driven Front Office Manager for a leading hospitality establishment in Dar es Salaam. This role requires a strong, hands-on leader capable of transforming front office operations into a professional, disciplined, and guest-centric department, aligned with international 5-star standards. The successful candidate will be responsible for leading all front office operations, ensuring a seamless guest experience, and resolving complaints promptly.

The role focuses on driving guest satisfaction and overall service quality by enforcing strict grooming and service standards. You will be expected to develop and implement Standard Operating Procedures while continuously training and developing staff. This is a transformational leadership position aimed at fixing operational inefficiencies and building a culture of accountability and excellence within the team. Candidates must possess significant experience in luxury hospitality environments.

Requirements:
• Minimum 10 years of experience in the hospitality industry.
• At least 3 years in a managerial role within a hotel.
• Proven experience in a reputable 4-star or 5-star hotel environment.
• Strong leadership and team management capability.
• Excellent communication and guest relations skills.
• Demonstrated experience in staff training and development.
• High level of professionalism, integrity, and discipline.
• Ability to develop and implement Standard Operating Procedures (SOPs).
• Strategic mindset to fix operational inefficiencies and elevate service standards.
• Proficiency in managing guest check-in/check-out and complaint resolution.
• Ability to enforce strict grooming and service excellence standards.
• Capable of building structure and accountability within a diverse team.