Key Account Manager- Ports and Terminals

Job Function

Assist the Chief Commercial Officer to develop the overall commercial strategy, define contracts, tariff evaluations and support activities like marketing of port services and public relations. Maintain relations with local liner agents, BCOs and other key stakeholders to promote business. Represent DP World Dar es Salaam during business events and other stakeholder engagements.

Key Performance Areas:
• Building and maintaining strong, long-lasting customer relationships
• Develop new business with existing clients and/or identify areas of improvement to meet targeted revenue increase
• Forecast and track key account metrics (e.g. quarterly container volume results and annual forecasts)
• Initiate smart solutions to help the company to tab into new opportunities, empowering automation and digitization
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit
• Serve as the direct point of contact with assigned clients to ensure prompt and accurate service to exceed client expectations.
• Managing clients’ needs, including overseeing all operational and account management tasks throughout the lifecycle of any engagement.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Demonstrate critical thinking and make key decisions on behalf of our clients throughout the lifecycle of our service.
• Assist with challenging client requests or issue escalations as needed
• Follow up with clients and make visits to client locations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Maintain and help create company’s policies related to credit, pricing, account management and required service deliveries.
• Maintain and organize all records for a client’s transactional event(s).
• Stay informed on various legal requirements to maintain compliance with local regulations.
• Gather market intelligence on local / transit market developments, industry and competitor updates to update BU management.
• Analyze periodic statistics to highlight variations to the volumes for the assigned accounts, destinations and commodities.
• Liaise with various trade bodies and businesses to assist in providing the necessary data for budgeting and forecasting purposes.
• Manage HO CRM to capture all commercial issues and opportunities, sales leads, customer visits, contracts, competitor information etc. and maintain accurate and updated information in CRM
• Prepare presentations to management and recommendations for approvals.
• Any other work deemed fit for structuring of tasks and goals, to achieve high productivity with efficient utilisation of resources.
• Represent the company at trade seminars, workshops, group discussions and other public / private forums.
• Number of cross-selling or up-selling opportunities identified from existing client base.
• Achieve year on year improvement in service levels as measured through customers' assessments of service quality, professional competence, and objective achievement
• Improve Customer Satisfaction (measured through survey)
• On time and accurate submission of daily, weekly and annual reports and market intelligence as required.

Qualifications Required:
• Bachelors/master’s in business administration / commerce
• Additional qualification in statistics or economics is desirable

Experience and Skills Required:
• 3- 5 years of experience in Marketing, Trade, Product management from within the ports or shipping industry. Candidates having East African shipping industry experience will be preferred.
• Business acumen: identify key revenue and cost drivers and understand their impact on an overall business case
• Strong critical thinking, problem solving skills and confidence to operate in a customer centric manner
• Superior communication and interpersonal skills
• Financial analysis: understand and evaluate complex financial models to determine the accuracy of projections

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies