NATIONAL POST: ICT Associate, G7, Accra - Ghana

The Position:

Under the supervision of the International Operations Manager, the ICT Associate is responsible for overseeing: implementation of ICT policies and standards established by the HQ; provision of ICT and administrative support services to UNFPA Ghana; and provision of daily technical support to users of information management tools and technology infrastructure.

How you can make a difference:

UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards and who will defend them courageously and with full conviction.

UNFPA is seeking candidates who transform, inspire, and deliver high-impact and sustained results and ensure effective external relations, communications, and partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results.

Job Purpose:

Working within a dynamic and digitally-evolving country context, the ICT Associate will lead the ICT Unit to ensure the seamless integration, reliability, and security of UNFPA’s technological infrastructure. The incumbent acts as the strategic focal point for all digital operations, overseeing the delivery of robust ICT services in the Country Office.

The ICT Associate works in a proactive, service-oriented manner to enhance the Country Office’s operational efficiency. By leading the ICT Unit. The incumbent ensures that all staff across the country office have the digital capacity and tools required to achieve results.

You would be responsible for:

Oversee implementation of ICT management systems and strategies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the CCO technology environment;

Provide support to the use of Atlas (UNFPA’s implementation of Enterprise Resource Planning) functionality for improved business results and improved client services;

Advise on the CO administrative business processes mapping and implementation of the internal standard operating procedures;

Preparation of a results-oriented work plan.

Ensure effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

• Oversees performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;

Manages installation of commercial and in-house developed software and related upgrades;

Ensures the upgrading of patch and anti-virus programmes on a timely basis;

Ensures monitoring of file server traffic, usage and performance on a frequent and regular basis;

Supervises provision of support to users in backing up and restoring their files, as well as in virus detection, removal and prevention;

Manages outsourcing, undertakes preliminary negotiations on IT-related contracts, monitors vendor performance, recommends necessary action to management on satisfactory completion of work and deliverables.

Ensures ICT security in the office:

• Ensures that desktop, laptop and server passwords and related policies are in line with established corporate standards;

Normal users do not have administrative rights to their PCs and portable computers;

Unauthorized software is not loaded onto computers.

Qualifications and Experience:

Education:

Bachelor’s degree in information technology, Computer Science or related field.

Knowledge and Experience:

• Three years of progressively responsible professional experience in ICT in a public or private sector organization

• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;

• Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported

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Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems.

Languages:

Fluency in oral and written English.

A second UN language is an asset

Computer Skills:

• Proficiency in current office software applications.

• Proficiency in Quantum, PeopleSoft, and other computerized applications used by the UN is an asset.

Required Competencies:

Values:

• Exemplifying integrity,

• Demonstrating commitment to UNFPA and the UN system,

• Embracing cultural diversity,

• Embracing change

Core Competencies:

• Achieving results,

• Being accountable,

• Developing and applying professional expertise/business acumen,

• Thinking analytically and strategically,

• Working in teams/managing ourselves and our relationships,

Functional Competencies:

• Business acumen – Applies the results of analysis and sound business judgment to make timely decisions by analysing the environment, and identifying issues, opportunities, and risk factors.

• Job knowledge/Technical expertise – Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems.

• Client orientation – Ensures positive outcomes for the client, anticipating and addressing his/her needs and concerns. Demonstrates flexibility in meeting client needs and establishes feedback mechanisms on service provision. Creates an enabling environment for a smooth relationship between client and service provider.

Compensation and Benefits:

This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.

UNFPA Work Environment:

UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.

Disclaimer:

Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.

UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.

Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.