Receptionist (Front Desk / Customer Support Operations)

Job title : Receptionist (Front Desk / Customer Support Operations)
Job Location : Lagos Deadline : April 03, 2026 Quick Recommended Links

Overview
• FMR Agency is recruiting a professional and detail-oriented Receptionist to manage front-desk operations within a structured logistics and shipping environment.
• The successful candidate will serve as the primary in-office contact for walk-in customers, manage shipment notifications, verify package pickups, and ensure accurate documentation.
• This role requires strong organizational skills, professionalism, and attention to security procedures.
• Ultimately, you will ensure smooth, secure, and professional customer-facing operations at the front desk.

Key Responsibilities
• Notify customers promptly when shipments arrive via phone, SMS, WhatsApp, or email.
• Receive and assist walk-in customers, verify identity and documentation before releasing packages.
• Maintain accurate records of customer notifications and pickups.
• Coordinate with internal teams regarding deliveries, holds, or special instructions.
• Manage phone lines, incoming correspondence, and ensure the front desk area remains professional and organized.

Working Hours:
• Monday Friday: 9:00 AM 6:00 PM.
• Saturday: 9:00 AM 3:00 PM (Twice Monthly).

Requirements
• Minimum of OND / HND / Bachelor's degree in Business Administration or related field.
• 12 years of experience in a customer-facing or front-desk role (logistics/retail preferred).
• Strong verbal and written communication skills.
• Basic computer proficiency (MS Office, email usage).
• High level of professionalism, attention to detail, and reliability.
• Ability to follow security and identification verification procedures.