Sales and Customer Experience Officer - Ghana - Fully Remote

We are seeking a smart, target-driven Sales and Customer Experience Officer to join our team.

Responsibilities:

• Develop and nurture strong, long-term relationships with corporate clients, vendors, resellers, and strategic partners.

• Serve as the primary liaison between the company and its clients, addressing inquiries, resolving issues, and ensuring client satisfaction.

• Identify new partnership opportunities and propose tailored gift card solutions.

• Collaborate closely with the sales team to onboard new vendors and corporate clients.

• Negotiate partnership agreements, rates, and terms aligned with company objectives.

• Monitor account performance, client usage trends, and transaction volumes.

• Provide clients with performance reports, insights, and recommendations to maximize engagement.

• Coordinate promotional campaigns and bulk gift card requests for clients.

• Work collaboratively with the Customer Support Team to ensure efficient resolution of partner-related issues.

• Stay informed on gift card industry trends, competitor offerings, and market dynamics.