Customer Support Advisor — Masters Africa

Detalhes da Vaga

Título da Vaga:	Customer Support Advisor
Nível de Experiência:	Experienced
Formação:	Diploma
Experiência:	Three Five Years
Tipo de Contrato:	Full Time
Autorização de Trabalho:	Work visa/permit required

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Sobre Mim

I am a customer service professional with strong communication skills and a passion for helping customers resolve issues quickly and efficiently. I enjoy working in dynamic service environments where customer satisfaction is the main priority.

Experiência

Último Empregador: ConnectCall Services Ltd

Cargo: Customer Support Advisor

Responsabilidades

Handling customer enquiries via phone, email, and live chat.
Resolving service issues and providing effective solutions.
Maintaining accurate customer records in CRM systems.
Escalating complex technical problems to specialist teams.
Monitoring service quality and ensuring customer satisfaction.

Customer Support Advisor at ConnectCall Services Ltd

Leeds | 2022 – Present

Handling customer enquiries via phone, email, and live chat.
Resolving service issues and providing effective solutions.
Maintaining accurate customer records in CRM systems.
Escalating complex technical problems to specialist teams.
Monitoring service quality and ensuring customer satisfaction.

Customer Service Representative at HelpDesk Solutions

Leeds | 2020 – 2022

Providing customer support through various communication channels.
Documenting customer interactions and feedback.
Collaborating with technical teams to resolve service disruptions.
Meeting performance metrics for response time and resolution rates.

Formação

Nível: Diploma

Diploma in Customer Service & Business Administration

Leeds City College | 2019

Idiomas

Língua Materna:	English
Outros Idiomas:	Portuguese

Competências

Finance Accounting Skills Bookkeeping

Cursos & Formações

Customer Experience Excellence Programme

UK Customer Service Institute | 2023

Condução

Carta de Condução:	Sim
Categoria:	Car (Category B)

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