Frequently Asked Questions

Click 'Sign Up' and choose your account type: Job Seeker, Employer, Recruitment Agency, or Consultant. You can also sign up with your Google account for faster registration.

We offer four account types: Job Seeker (for individuals looking for work), Employer (for companies posting vacancies), Recruitment Agency (for staffing firms), and Consultant (for independent recruiters and HR professionals).

Yes. Go to your Dashboard → Profile and update your account type. Your plan will be adjusted automatically to match the new type.

Yes! Both job seekers and employers can start with a free plan. Free plans include all core features — posting listings, applying for jobs, and messaging. Premium features like Bump Up and Highlight are available as optional paid add-ons.

After signing in, go to Dashboard → Post a Job/CV and follow the step-by-step wizard. You can add your work experience, education, skills, and upload a PDF resume.

Open a job listing and click the 'Apply Now' button. You can include a cover message with your application. The employer will receive your CV and profile details.

Your CV is visible in the People section. Employers can view your profile and contact you directly. You can control your visibility through your profile status: Available, Open to offers, Not looking, or Employed.

Go to Dashboard → Applications to see all your submitted applications and their status (pending, viewed, shortlisted, rejected, or hired).

Your status tells employers about your availability: 'Available' means you are actively looking, 'Open to offers' means you'll consider opportunities, 'Not looking' means you're not seeking work, and 'Employed' means you're currently working.

Sign in as an Employer or Agency, click 'Post a Job/CV', select the listing type and category, then fill in the job details. Your listing goes live immediately.

It depends on your plan. The free Recruiter Standard plan allows 15 listings. Recruiter Pro allows 20, and Advanced plans allow up to 50. Check our Pricing page for full details.

Go to Dashboard → Applications to review all incoming applications. You can view applicant profiles, download CVs, and respond directly through the messaging system.

Yes! Employers and agencies can create career events such as job fairs, webinars, and workshops. Go to Dashboard → Events to create and manage your events.

When you open a job listing as a logged-in job seeker, you'll see an 'AI Match Score' button. Click it and our AI analyses your CV against the vacancy — comparing skills, experience, education, location, languages, and salary expectations. You get an overall percentage score with a detailed breakdown showing your strengths and gaps.

When posting a job, click 'Generate with AI' on the form. Enter the job title, company, and key requirements — the AI creates a complete professional job description with responsibilities, requirements, and benefits in seconds. You can edit the result before posting.

When creating your CV, click 'Build CV with AI'. Paste text from your old resume or LinkedIn profile, and the AI automatically extracts and structures your experience, education, skills, and certifications — filling all form fields for you. Review, adjust, and submit.

Yes, AI features are included for all users at no extra cost. There are usage limits per hour to ensure fair access: 30 match scores, 10 vacancy generations, and 5 resume parses per hour.

Visit the Salary Insights page to explore average salaries by job category and country across Africa. Charts and tables show minimum, average, and maximum salaries based on real job listings posted on our platform.

Yes! On any CV page, click 'Download PDF' to generate a professionally formatted PDF with a modern two-column layout. The PDF includes all your details — contact info, experience, education, skills, and languages. Perfect for sharing with employers.

Use the search bar on the homepage to search by keyword, category, or location. You can also browse by category or use the Search by Location page for map-based job discovery.

Yes! Use the location filter in the header to narrow results to a specific country or city. The filter works across Jobs, People, and Events pages.

Search by Location shows jobs and CVs on an interactive map. You can search by area, adjust the radius, and switch between map and list views. It's great for finding opportunities near you.

Email notifications for new matching jobs are sent automatically based on your profile preferences. Make sure email notifications are enabled in your Dashboard → Profile settings.

Click on a job listing and use the 'Apply Now' button to submit an application, or 'Send Message' to start a conversation directly.

Yes, employers can message job seekers through the platform. You'll receive notifications when you have new messages. Check Dashboard → Messages regularly.

Messaging may be restricted if: your profile status is set to 'Not looking' or 'Employed', or if the recipient has blocked messaging from your account type. Some plans may also have messaging limitations.

Bump Up moves your listing to the top of search results by refreshing its publication date. It's a one-time boost — use it when your listing starts dropping in the results. Costs $5 per credit.

Highlight adds a golden 'Featured' badge to your listing and places it above all regular listings, giving you 2x more views on average. Costs $10 per credit.

We accept Stripe (credit and debit cards including Visa, Mastercard, and local African payment methods), PayPal, and 2Checkout for international payments.

Subscription fees are generally non-refundable. However, refund requests are considered on a case-by-case basis within 14 days of purchase. Contact info@masters.africa for assistance.

Prices are displayed in USD by default. We support payments in 15 African currencies including South African Rand (ZAR), Nigerian Naira (NGN), Kenyan Shilling (KES), Ghanaian Cedi (GHS), and more.

Go to Dashboard → Profile or contact us at info@masters.africa. Your profile and public data will be removed within 30 days. Some data may be retained as required by law.

Yes. We use HTTPS encryption, bcrypt password hashing, and secure data centres. We comply with African data protection laws including POPIA (South Africa), NDPR (Nigeria), and Kenya's Data Protection Act. See our Privacy Policy for full details.

Yes! Click the Google button on the login page. If you don't have an account yet, one will be created automatically — you'll just need to select your account type.

Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link. If you signed up with Google, use that button to sign in instead.

We serve all 54 African countries. Our platform includes job categories, currencies, and work authorisation labels tailored for the African job market.

Masters Africa is fully optimised for mobile browsers — no app download needed. Just visit masters.africa on your phone and it works like an app. You can also add it to your home screen.

Click the 'Report' option on any listing, or contact us at info@masters.africa. We take fraud seriously and will investigate and remove fraudulent content promptly.

Contact us at info@masters.africa or use the Contact page. We typically respond within 24 hours on business days.